Refund Policy

A legal disclaimer

By using the services or purchasing products from Illume Beauty Aesthetics & Skin, you acknowledge and agree to this Refund Policy. If you do not agree with this policy, please refrain from booking appointments or purchasing products.

Illume Beauty Aesthetics & Skin reserves the right to update or modify this Refund Policy at any time. Continued use of our services or website constitutes acceptance of any changes.

Refund Policy - the basics

To ensure the best outcomes for every client, we offer face-to-face consultations prior to all treatments and product purchases. These consultations allow us to provide professional guidance, tailor services to your needs, and ensure that every product or treatment chosen is appropriate and safe for you.

In keeping with industry standards:

• All deposits, services, and product purchases are final and non-refundable.

• We encourage clients to take full advantage of our consultations to ask questions, review treatment options, and understand product use before confirming bookings or purchases.

• While we are unable to offer refunds, we are dedicated to addressing any concerns or issues in a professional and personalised manner, finding solutions wherever possible.

This policy applies to all services and products, whether booked or purchased in-store or online. Our aim is to provide clarity, transparency, and confidence, so every client can enjoy their experience with peace of mind.